The Federal Trade Commission announced this week that Amazon will accelerate and expand refund payments under last year’s $2.5 billion Prime settlement, raising the maximum payout per customer from $51 to $200.

The original case, settled in September 2025, resolved FTC allegations that Amazon enrolled tens of millions of customers in Prime subscriptions without clear consent and made cancellation deliberately difficult. Amazon did not admit wrongdoing but agreed to pay $1.5 billion in consumer refunds and a separate $1 billion civil penalty.

Who qualifies

Under the revised order, you’re eligible if you meet all three conditions:

• You’re a U.S. Amazon Prime customer
• You signed up through a “challenged enrollment flow” (the universal Prime decision page, shipping selection page, single-page checkout, or Prime Video enrollment) — or tried to cancel online between June 23, 2019 and June 23, 2025 and couldn’t
• You used 20 or fewer Prime benefits in any 12-month period after enrolling

No claim form needed for most people

The biggest change: nearly everyone now qualifying will get paid automatically, with no forms or notices to respond to. Amazon has already issued more than $845 million in payments as of September 2026. New automatic payments start October 1, 2026, sent by check, Venmo, or PayPal.

Customers who already received a payment under the old $51 cap will get a follow-up payment of up to $149 to bring their total to $200, starting by April 2027 if the overall payout hasn’t hit its required threshold by February 2027.

If you believe you qualify and haven’t heard anything by early 2027, the FTC recommends checking ftc.gov/enforcement/refunds/amazon-refunds for updates, or contacting Amazon directly at admin@SubscriptionMembershipSettlement.com.